Let’s get the technical definitions out of the way first…..
The download speed is the speed at which data can be transferred from the internet to your computer, whereas the upload speed is the one that can be transferred from your computer to the internet. They are measured in megabits per second (Mbps).
How do I know what these are?
The download and upload speeds correspond to the speedtier your Internet Service Provider sells when you purchase your broadband package. You'll have a figure for your download speed (e.g Up to 20Mbps) and one for your upload speed. These can be the same or different. Upload is generally lower than download.
Example of Speedtier / Packages
EE in United Kingdom
Bell in Canada
MyRepublic in New Zealand
What does this mean for you?
You have installed your Whitebox, logged into your SamKnows One dashboard and can now see your data.
The download speed is the option that’s selected by default in SamKnow One for you.
That’s because most people are interested in whether the internet download speed they are receiving matches what they are paying for.
You should be receiving speeds that are equal to or better than what you are paying your ISP for. If the speeds are far lower than this then you can contact your ISP to inform them about this discrepancy.
Kindly note that you can export data to an excel sheet or as an image to share it with your ISP.
A higher (or faster) download speed means that you can download more content from the internet more quickly. And an higher (or faster) upload speed means you can upload content quicker.