If you have decided to change your package/speedtier and/or Internet Service Provider (ISP), please email us the name of your new ISP and Speed tier / Package as soon as they have been activated at email@example.com. We will update the information in our system. The changes normally take up to 48 hours to go through.
During the transition, please keep your Whitebox connected.
What is your Speedtier?
The speedtier is the download and upload speeds your ISP sells when you purchase your broadband package. You'll have a figure for your download speed (e.g Up to 20Mbps) and one for your upload speed. These can be the same or different. Upload is generally lower than download.
Example of Speedtier / Packages
EE in United Kingdom
Bell in Canada
MyRepublic in New Zealand