You received the 'Your Whitebox is on its way' email a couple of days or weeks ago and you have still not received your Whitebox?
Kindly note that our warehouse is based in the United Kingdom. This means that all our Whiteboxes are shipped from the United Kingdom.
If you are based in Europe, you will receive your Whitebox much faster than if you are based in Oceania.
You can also track your parcel by clicking on the 'Where is my Whitebox' button as below.
However, if after 1 month your Whitebox has still not arrived, contact SamKnows support at firstname.lastname@example.org, and we will investigate further.